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FAQs

Frequently Asked
Questions

There are questions that you might ask about our pricing plans and service. Contact us for more information via the Contact Us page.

Our platform supports all major credit and debit cards, including Visa, MasterCard, and local banking networks widely used across Pakistan. The system also processes contactless payments through NFC technology, mobile wallets such as JazzCash and Easypaisa, and emerging digital banking solutions. We continuously update our payment acceptance capabilities to include new methods as they become popular in the market. Additionally, our terminals can handle both chip and pin transactions as well as magnetic stripe cards for complete coverage of customer payment preferences.

Standard setup and configuration can be completed within 24 to 48 hours after account approval and documentation submission. This timeline includes hardware delivery to your business location, professional installation of terminals, software configuration tailored to your specific business needs, and initial staff training sessions. For more complex integrations with existing business systems or custom requirements, the process may extend to 3 to 5 business days. Our technical team coordinates closely with your schedule to minimize any disruption to your daily operations during the transition period.

We operate on transparent transaction-based pricing with no setup fees, monthly minimums, or long-term contracts that lock you into extended commitments. Our pricing structure is clearly outlined with competitive transaction rates that decrease as your processing volumes increase over time. There are no hidden charges, early termination fees, or surprise costs that might impact your business budget planning. You only pay for successful transactions processed through our system, making it easy to predict and manage your payment processing expenses accurately.

Our support team offers comprehensive assistance through multiple channels, including phone, email, and live chat, during standard business hours from 9 AM to 6 PM. Emergency technical support for critical payment processing issues is available 24/7 to ensure your business never faces extended downtime. All support staff is trained on local business practices, speak Urdu and English fluently, and have deep technical knowledge of our systems. We also provide remote troubleshooting capabilities and can arrange on-site visits for technical issues when necessary.

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